1. Most of Decathlon's Products offered for sale on Decathlon.my are covered by a sales warranty for the period stipulated on the relevant web page of the Product, which is in most cases, at least a two (2) years warranty from the date of receipt of purchase.
2. During the warranty period, the Customer has the right to return any defective Product, to obtain repair or replacement of the defective parts, depending on the nature of the defect. If such repair or replacement would be either impossible, disproportionate in cost or cannot be managed by Decathlon within a reasonable time, Decathlon will offer the Customer an exchange with a product of equivalent value. If no product with an equivalent value is available, Decathlon will refund the Customer the full purchase price of the Product paid by the Customer.
3. The sales warranty described in Clauses 11.1 and 11.2 does not apply to any defect in the Products arising from:
Fair wear and tear or natural deterioration; misuse, inappropriate storage, lack of proper maintenance, wilful damage, accident, negligence by the Customer or by any third party; failure to install, operate or use the Products in accordance with the user instructions, specifications or conditions made available to the Customer by Decathlon; any alteration or repair by the Customer or a third party who is not one of Decathlon's authorised repairers; or instances where the Customer uses the Products for business purposes.
4. If a Product is returned to Decathlon without a valid reason or due to a defect arising from any one of the circumstances described in Clause 11.3 above, Decathlon reserves the right to dismiss the Customer's request and return the Product to the Customer at the Customer's cost and expense.
5. The Customer can initiate a request to return a defective Product by:
reaching out to the Decathlon Customer Service team (contact details can be obtained via the "Contact Us" section on the Website); or filling out the form that can be found on the “Online Returns” page on the Website.
6. If the Product has no defect and has not been used, but you simply change your mind, please refer to the conditions of the “Return Policy”.
7. Limited Lifetime Warranty Decathlon offers a limited lifetime warranty against defects in material and workmanship in relation to all B'TWIN bike frames purchased fully assembled from Decathlon. The limited lifetime warranty extends to metal frames, rigid metal forks (forks without suspension), handlebars and handlebar stems (excluding carbon handlebars and carbon handlebar stems). For more information on Limited Lifetime Warranty, you may refer to “B'TWIN Lifetime Warranty” on Decathlon.my.