For online orders, the postage fee to return the item will be covered by you.
Once we have received the parcel, your refund will be initiated.
It will take 2-3 weeks for your refund to be processed (once the parcel is physically received).
Meanwhile, if you received the wrong item or a defective one, please contact our Customer Experience Team to arrange for parcel collection as we will bear the cost of the return and sending the correct item/parcel.