Return & Refund

Folder for adding Shipping FAQs articles

How can I return an online order by post for refund?
Please send your parcel to the following address: E-Commerce Decathlon Shah Alam, Persiaran Damai, Seksyen 14, 40000 Shah Alam, Selangor, Malaysia. ...
Thu, 28 Oct, 2021 at 4:21 PM
Do I need to pay for the return postage fee?
The postage fee to return the item for exchange/refund will be covered by you. Once we have received the exchanged parcel, we will cover the cost of pos...
Thu, 25 Feb, 2021 at 4:14 PM
How to return an online order in-store?
To return your online order in store, you can find contact details and opening times of your closest store here. If you are returning items to your closest...
Thu, 25 Feb, 2021 at 9:58 PM
How to return faulty goods bought online?
You have the option to return the faulty items to one of our stores, where Decathlon team members can have a look at them and investigate the fault. Alt...
Thu, 25 Feb, 2021 at 4:14 PM
How long do I have to make a return?
All purchases made in store and online will be eligible for a 365 days refund or exchange.
Thu, 25 Feb, 2021 at 4:15 PM
When will I receive my refund?
Within 14 business days from when the products were received in our warehouse, you should receive a refund via the initial method of payment used to place t...
Thu, 25 Feb, 2021 at 4:15 PM
I’ve been advised that my product has been recalled - what do I do?
If you’ve been notified that a product you’ve bought has been recalled, you must return this immediately to your local Decathlon store where you’ll either r...
Thu, 25 Feb, 2021 at 4:15 PM
What does the lifetime warranty on bikes cover?
The lifetime warranty covers all steel, alloy and titanium framed Decathlon bikes purchased after the 1st of June 2013, and covers the following parts: st...
Thu, 25 Feb, 2021 at 4:43 PM
What is the warranty policy?
1(a) : The guarantee covers:   Any material or manufacturing defect recognized by Decathlon teams. The replacement of faulty parts with matching parts f...
Thu, 25 Feb, 2021 at 9:57 PM