If you received a defective item in your online order, please send photos to decathlon.malaysia@decathlon.com and quote your order number as the subject of the email.
The Customer Experience Team can arrange for a courier to come and collect the parcel from your chosen address.
The item must be disassembled and packaged otherwise the driver may refuse to collect it.
Alternatively, if the item was bought in one of our stores, you can return it to the initial store or you can reach out directly to the store team here regarding any returns.