You have the option to return the faulty items to one of our stores, where Decathlon team members can have a look at them and investigate the fault.
Alternatively, you can contact our Customer Experience Team to arrange a return of your online order.
Please note that in this case you may be asked to provide pictures showing the damage.
Decathlon cannot organize a return if products have been damaged on purpose or used outside of their means.
If the item is no longer under warranty, unfortunately we will not be able to exchange or refund a faulty item.