1(a) : The guarantee covers:

 

  • Any material or manufacturing defect recognized by Decathlon teams.
  • The replacement of faulty parts with matching parts for the same use, and labor.

 

1(b) : Length of guarantee:

 

  • 2 years on all products (unless specified otherwise) from the date of purchase - the till receipt confirms date of purchase, or if the purchase appears on your Decathlon account then this is also valid proof

 

1(c) : Application of the guarantee:

 

  • The product must not have been subject to any shocks or abnormal treatment outside of normal use conditions.
  • The product must be used according to its instructions and be regularly maintained.

 

1(d) : The guarantee does not include:

 

  • Damage that is the responsibility of a third party, or resulting from an intentional or fraudulent act.
  • Damage resulting from use not in accordance with the manufacturer’s instructions, or from negligence.
  • Worn parts (tires, inner tubes, chains, pulleys, cables, etc.).
  • Products that have been modified not in accordance with the manufacturer’s instructions.
  • Only original parts are covered by the Decathlon guarantee.
  • Damage resulting from fire, lightning, storms, vandalism, or unsafe or insecure transport.
  • Items purchased from a third party


If a Product is returned to Decathlon without a valid reason or due to a defect arising from any one of the circumstances described in 1(d), Decathlon reserves the right to dismiss the Customer’s request and return the Product to the Customer at the Customer’s cost and expense.


During the warranty period, the Customer has the right to return any defective product, in order to obtain repair or replacement of the defective product, depending of the nature of the defect. If such repair or replacement would be either impossible, disproportionate in cost or cannot be managed by Decathlon within a reasonable time, Decathlon will refund the Customer with a credit equal to the full purchase price of the Product paid by the Customer. In this circumstances, we advice you to contact the Customer Experience Team.


If the Product has no defect and has not been used, but you simply change your mind, please refer to the conditions of the “Return Policy”.